About TechCerta

Our Story

TechCerta was born out of a simple but frustrating observation: most appliance repair service centers in the region run their entire operation through WhatsApp groups. Jobs get assigned in a chat, technicians reply with photos between messages about lunch, and managers spend their mornings scrolling back through hundreds of messages trying to find a job update from yesterday.

When a customer calls back with a complaint, there's no record. When a technician leaves the company, his entire job history leaves with him. When a new technician joins, nobody knows whether they actually understand how to repair the devices they're being sent to fix.

We built TechCerta to solve all of that — in one platform, without complexity.

What We Believe

We believe that a technician who is properly trained and certified does better work, generates fewer callbacks, and builds a better reputation for the service center they represent. We believe that service center owners deserve real visibility into what their team is doing — not screenshots from a group chat. We believe that financial operations, from invoicing to payslips, should run automatically so owners can focus on growing their business. And we believe that professionalism in the repair industry should be measurable, verifiable, and permanent — not assumed.

What TechCerta Does

TechCerta gives service centers a complete operational backbone:

• Job Management — assign jobs to technicians, track progress, log spare parts, confirm payments, and generate customer receipts.
• Technician Certification — create training content from manufacturer manuals, assign courses to your team, run exams, and issue certificates automatically.
• Manual Transformation Service — submit a manufacturer's service manual to our team and we build a complete training course and certification exam inside TechCerta on your behalf.
• Analytics and Reports — understand your team's performance, track revenue, monitor overdue jobs, and export everything to PDF or Excel.
• Financial Automation — invoices are calculated automatically including VAT and withholding tax. Technician earnings are tracked per job based on visit fees and commission rates, and professional payslips are generated in one click.

Our Mission

Our mission is to become the standard platform for appliance repair service centers globally — and the tool that manufacturers rely on to verify that their authorized service partners are trained to their exact standard.

We are just getting started.

Get in Touch

We'd love to hear from you — whether you're a service center owner, a manufacturer, or just curious about the platform.

Contact Us