The master export of every job on your brand devices across all service centers and all statuses. 20 columns cover the full job lifecycle from creation to resolution. Use this for team audits, sharing with regional managers, or reconciling records with your own CRM.

One row per authorized service center showing job counts by status — Pending, Assigned, In Progress, Completed, Cancelled — plus Completion %. Ideal for management meetings. Send this to your regional leads to instantly identify which centers are falling behind.

Every open job that has exceeded your threshold without being completed. Default threshold is 14 days. Sorted oldest-first — worst cases at the top. Excel highlights critically overdue jobs in red. Use this weekly to catch service centers that are letting jobs stagnate.

Only jobs your organization referred directly — where Job Source is "Manufacturer". Includes your internal job reference number alongside the TechCerta reference for CRM reconciliation. Resolution time and assignment time measure service center responsiveness to your direct referrals.

Every job with full asset detail: serial number, purchase date, expiry date, and whether the asset was actually still under warranty when the job was opened. Use this to audit claims, identify expired-warranty service being incorrectly filed, and track your warranty resolution rate.

All brand assets with warranty expiring within your set window (default 90 days), sorted soonest-first. Includes customer and service center details. Use this proactively — reach out before expiry, offer extended warranty, or flag assets for a preventive service visit. Turns warranty data into revenue opportunity.

All registered brand assets past their warranty, sorted by longest expired first. Cross-reference with the Warranty Claims report to spot post-warranty jobs being incorrectly filed. Also identifies your post-warranty installed base — prime candidates for extended service contracts or scheduled inspections.

Your complete product-in-field database. Every asset registered under your linked brands regardless of who registered it. Includes serial number, device model, purchase date, warranty expiry, status, registrar, current customer, and service center. Use for audits, product database reconciliation, or answering specific serial number queries.

A scorecard for every authorized service center: job volume, completion %, average resolution time, technician count, and certified technician count. The PDF is designed to be shared directly with each service center as their quarterly performance review. Excel adds Certification Rate % for internal benchmarking across centers.

Measures two SLA targets per job time to assign a technician, and total resolution time. Set your own targets (default: 24h assignment, 7d resolution). Excel shows per-job compliance and a summary block with your overall SLA pass rates. Requires jobs to be assigned through TechCerta for assignment time tracking.

Individual metrics for every technician who handled your brand jobs in the period: job count, completion %, average resolution time, and certification status. Grouped by service center for easy comparison within each center. Use this to identify top performers and technicians who may need additional training or re-certification.

Every technician who passed a TechCerta certification exam on one of your brand devices. Shows name, service center, device certified for, exam score %, and pass date. Use as your official technician registry — verify certification before approving warranty jobs or prepare a compliance report for your quality department.

Every device model ranked by service job frequency. For each model: total jobs, warranty jobs, warranty % and completion %. A model with high warranty % relative to total jobs signals a recurring manufacturing or design defect. This is designed to be shared with your engineering or R&D team as data-driven evidence for product improvement.

Finds assets with more than one job within your set window (default 90 days). Each repeat is auto-classified as Warranty recall, Possible bad repair, or Reopened. This is your most powerful quality signal — it surfaces technician errors, defective product batches, and warranty abuse patterns that no other report reveals.

Compares all your linked brands side by side. Per brand: total jobs, warranty claims, warranty %, completion %, and top device by volume. PDF has one dedicated section per brand with top 5 most-serviced devices — formatted to share with brand managers. Excel puts all brands on one row for quick cross-brand comparison.

Per-SC breakdown of completed warranty jobs: total service fees owed, amount paid, and outstanding balance. Two-tab Excel includes a full job-level detail sheet.