Built for service centers that are serious about quality.
TechCerta was born out of a simple but frustrating observation: most appliance repair service centers in the region run their entire operation through WhatsApp groups. Jobs get assigned in a chat, technicians reply with photos between messages about lunch, and managers spend their mornings scrolling back through hundreds of messages trying to find a job update from yesterday.
When a customer calls back with a complaint, there's no record. When a technician leaves the company, his entire job history leaves with him. When a new technician joins, nobody knows whether they actually understand how to repair the devices they're being sent to fix.
We built TechCerta to solve all of that — in one platform, without complexity.
We believe that a technician who is properly trained and certified does better work, generates fewer callbacks, and builds a better reputation for the service center they work for. We believe that service center owners deserve real visibility into what their team is doing — not screenshots from a group chat. And we believe that professionalism in the repair industry should be measurable, not assumed.
TechCerta gives service centers a complete operational backbone:
Our mission is to become the standard platform for appliance repair service centers across the region — and eventually the tool that manufacturers rely on to verify that their authorized technicians are trained to their exact standard.
We are just getting started.
We'd love to hear from you — whether you're a service center owner, a manufacturer, or just curious about the platform.